FAQ

Q. Why should my child see a pediatric dentist instead of our regular family dentist?

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A. Pediatric dentistry is a dental specialty that focuses on the oral health of young people. Following dental school, a pediatric dentist has two to three years additional specialty training in the unique needs of infants, children and adolescents, including those with special health needs.

Q. Why should I choose DuPage Pediatric Dentistry?

A. Our mission at DuPage Pediatric Dentistry is to strive to educate, support and encourage patients and their families to be involved in all aspects of their care in order to obtain healthy habits and healthy bodies. We listen to and value patients’ and their families' input every time, being attentive to their individual needs and wants. We create a kid-friendly environment in the office, using language geared toward children! We also have many educational tools which help us explain each procedure to our young patients. We want to give each child a positive dental experience so that they are not afraid to visit the dentist once they are adults!

Q. What should I expect during the initial appointment?

A. It is important to make the first visit as positive and enjoyable for the child as possible. Along with the American Academy of Pediatric Dentistry, we recommend that a child’s first dental visit be scheduled by his/her 1st birthday.

We want your child to enjoy getting to know our doctors and staff and be comfortable at all times. A pleasant, comfortable first visit builds trust and helps put the child at ease during future dental visits. Let the child know that the doctors and staff will explain everything in detail and will answer any questions he/she has. Children should be encouraged to discuss any fears or anxiety they feel.

We will record the child’s dental and medical history, complete a comprehensive examination and discuss any findings with you. We will also review the importance of maintaining a good dental health program with you and your child to ensure a healthy and beautiful smile for life!

Q. Can I sit with my child during his/her appointment?

A. We always want parents to accompany their child throughout his/her first appointment. If your child is 3 years old or older, most of the time, these children do better without parents present. We are well trained to specifically treat children, and we carefully select our words and use kid-friendly terms so that each child has a pleasant experience. We avoid using words that may easily scare children. We ask that you help us by avoiding words with negative connotations that are often associated with dental care.

We are also experienced in handling children who have separation anxiety. Please do not be alarmed if your child gets upset. This is normal, and the behavior will soon fade. Research has shown that many children over age 3 have a positive visit during a dental appointment that they are allowed to experience on their own. Please trust that doctor-patient bonding is better facilitated when the child is not accompanied by a parent.

Q. Will shots be used during the appointment?

A. If your child has a cavity that needs to be filled, yes, we will administer a shot of anesthetic, but most patients cannot tell a shot was given. First we will use a topical anesthetic that we call “sleepy jelly”. This will numb the area where the shot will be administered.

We kindly ask that parents refrain from using any words that could cause unnecessary fear, such as “needle”, “shot”, “drill”, “hurt” or “pain.” We use the terms “sleepy jelly” for topical anesthetic on a Q-Tip, “put your tooth to sleep” when referring to numbing a tooth, and “Mr. Whistle” is our fun name for a drill.

Q. Does DuPage Pediatric Dentistry use laughing gas?

A. First, we try to use behavior management techniques, like Tell-Show-Do, which explains the dental procedure to the child. Children are better able to understand the procedure when we TELL them what will happen, immediately SHOW them what will be done, and then DO perform the treatment.

For children who are severely anxious, Dr. Joshi can administer nitrous oxide, also known as laughing gas. The gas is administered and has a calming effect that helps phobic or anxious kids relax during treatment. There are no side effects, and after the procedure is finished, we will administer oxygen in order to flush out your child’s system.

Q. Does DuPage Pediatric Dentistry administer general anesthesia?

A. When we’re at the office, our dental anesthesiologist, Dr. Zachary Messieha, places children under general anesthesia. If a hospital setting is needed, Dr. Joshi is on staff at Northwestern Hospital (formerly CDH) and the Valley Ambulatory Surgery Center.

Q. How are appointments scheduled at DuPage Pediatric Dentistry?

A. Our staff will do their best to book appointments that fit into your existing schedule. Young children and those who need restorative treatment will need to be seen in the morning hours when they are more alert and refreshed.

We request 2 business days notice if you need to cancel or reschedule your appointment. By giving us adequate notice, we are able to fill your appointment time with another patient.

Q. What does DuPage Pediatric Dentistry do to keep my personal health information safe and secure?

A. We always update our systems to keep compliant with HIPAA law in order to secure your personal information. To maintain a controlled, compliant environment, we:

  • Store our server in a locked room with 24/7 video surveillance
  • Shred all paper forms that contain personal information
  • Utilize secure e-mails to share your child’s files or charts
  • Increased our computer system’s firewall protection

Q. Which insurance plans does DuPage Pediatric Dentistry accept?

A. We participate in the following PPO insurance plans: